|
| | Home | FAQ | Buy Game Items | Sell Game Items | Join Our Mailing List | Contact Us | |
 frequently asked questions MU Online Kal Online  Enjoy Special Discounts
& subscriber-only offers delivered straight to your inbox when
you join our Free
mailing list today:
We guarantee we will never sell or give
your email address to anyone.
|
Frequently Asked QuestionsFeatured Questions1. How can GameVictory help me when it comes to MMORPG gaming? 2. Why should I choose GameVictory for buying & selling game items? 3. How do I know that buying & selling from GameVictory is safe & secure? 4. How is my privacy protected by GameVictory? 5. How can I enjoy special offers and receive the latest news from GameVictory? Buying Game Items from Us 6. How do I buy from GameVictory? 7. How will GameVictory deliver the items to me? 8. How long do I have to wait for my game items to arrive? 9. Do I get a discount for buying in large quantities? 10. What can I do if the item I wish to buy is currently sold out and restocking? 11. Why do some purchases require email or phone verification? How do I verify my purchase? 12. Why do some companies appear to always have items in stock? Selling Game Items to Us 13. How do I sell my game items to GameVictory? 14. How do I transfer my game items to GameVictory after I accept your price offer? 15. How long do I have to wait for payment from GameVictory? 16. GameVictory isn't currently buying any game items for my game or server. What can I do? Payment Methods 17. What are the payment methods available to me? 18. How do I pay GameVictory by Paypal? 19. How do I pay GameVictory by Credit Card? 20. How do I send or receive payment by Western Union? 21. How do I send or receive payment by MoneyGram? Contacting Us 22. Why don't I get a reply from live chat or instant messenger although it shows you are online? 23. I still have questions not answered by this FAQ. Who can I ask? Featured
Questions
1. How can GameVictory help me when it comes to MMORPG gaming? GameVictory provides MMORPG gamers a safe, quick and easy place to buy and sell their game currency. We pride ourselves on giving you reliable customer support, swift deliveries and secure trades. 2. Why should I choose GameVictory for buying & selling game items? It's Safe - Every purchase you make from us is protected by our exclusive 7 Day Money-back Guarantee. On top of that, we safeguard every Credit Card and Paypal payment with 128 bit SSL encryption technology to ensure the highest level of security for you. It's Quick - We guarantee delivery of your MMORPG currency within 24 hours. This means less waiting and more gaming hours for you. It's Easy - To purchase your game currency, all you have to do is follow our simple step by step instructions and leave the rest to us. Have any questions or requests? Our friendly customer support is here to provide you with both 24/7 email support and live chat every day of the week. It's Proven - With GameVictory awarded as both verified Paypal World Seller and eBay Powerseller, you can count on our years of trusted experience for a safe and smooth trade. 3. How do I know that buying & selling from GameVictory is safe & secure? We have been a Verified Paypal World Seller since Feb 2002 with a reputation rating of 250+. This simply means that over 250 individual verified Paypal users have bought items from us successfully with no complaints at all. This number does not even include the vast number of GameVictory buyers who are unverified Paypal members. You will be able to see our Paypal details to confirm it for yourself when you are sending us payment. Whether you are sending payment to GameVictory or receiving money from us, you are well protected by Paypal's world class SSL security technology. 4. How is my privacy protected by GameVictory? At GameVictory, we are very serious about the total protection of your privacy and we will never sell, trade or reveal any of your personal information to third parties. Your personal information will be only used by us strictly for contact, billing & customer support purposes. If you need more details, you can check out our privacy policy here. 5. How can I enjoy special offers and receive the latest news from GameVictory? Excellent question and glad that you asked! Simply subscribe to our free mailing list today to enjoy exclusive subsriber-only discounts delivered straight to your email inbox. You will be the first to know when we have new items for sale or special offers for our customers. Click here to subscribe to GameVictory's free mailing list. Buying Game
Items from Us
6. How do I buy from GameVictory? You can buy from GameVictory in 3 quick & easy steps: Step 1: Choose your game and fill up our buying form to send us your order. Step 2: Send us payment with your preferred payment method. Step 3: Check your Paypal or contact email address as we will send details for collecting your items once delivery has been made within 24 hours. (Kal Online players can also check your in-game character for mail.) 7. How will GameVictory deliver the items to me? MU Online: We will create a MU account and transfer your jewels inside. We will then send you the Userid & Password of the MU account to your email address so that you can log into MU Online and collect your jewels at your own convenience. If you want us to meet you in-game to transfer the jewels to you we will be glad to help as well. Simply contact us through live chat or instant messenger when we are online and we will transfer the items to you on the spot. You can also e-mail us with a meeting place & time. Kal Online: We will deliver your Geons (Zamogeons) to your in-game character using the Friend List. Once the Geons are transferred to your game character, we will send you an e-mail to inform you of the transfer. To collect your Geons, simply log into Kal Online & check your game character's Message Box. You will see an in-game message from GameVictory with your Geons attached inside. Click on "Receive Item" & the Geons will be transferred directly into your inventory. 8. How long do I have to wait for my game items to arrive? You will usually receive your items in 1 to 12 hours after sending payment to us. We guarantee delivery of your game currency within 24 hours. We deliver 24/7 every day of the week to ensure that you will never have to wait long. 9. Do I get a discount for buying in large quantities? Yes you will definitely be given discounts for bulk purchases. To buy in large quantities, simply contact us thru email mail@gamevictory.com or you can also chat with us directly using live chat or instant messenger. Just let us know what you will need and we will be glad to offer you discount prices as long as we have your items in stock. For most bulk purchases, we will only accept money orders such as Western Union & MoneyGram. However, you can choose to pay by Paypal if you are a regular buyer. 10. What can I do if the item I wish to buy is currently sold out and restocking? If that happens, please check our website again in 24 to 48 hours as we are always actively restocking to satisfy your demands. You are also highly recommended to subscribe to our exclusive newsletter so that we can instantly notify you through email once the items you need are available. Click here to subscribe to GameVictory's free mailing list. 11. Why do some purchases require email or phone verification? How do I verify my purchase? Some purchases may require email or phone verification to ensure a smooth & safe transaction for everyone. We do apologise for the slight inconvenience but we assure you that verification will be very simple and quick. Regular buyers will usually not require any verification. If you pay by Western Union or MoneyGram, your payment will not be selected for verification as well. If your purchase requires verification, we will email you swiftly with clear instructions. Email Verification All you have to do is to send us an email from your Paypal email address to mail@gamevictory confirming that you are the Paypal account holder. We will provide you with the exact email subject and content so you just have to cut & paste. Phone Verification We will arrange a convenient time for you and give you a short 10 seconds call to confirm your purchase and to deliver the your items directly to you on the spot. 12. Why do some companies appear to always have items in stock? At GameVictory, we will only sell you items that we already have in stock so that we can deliver them to you right away. Many other unscrupulous companies will simply pocket your payment first even when they are out of stock and leave you waiting helplessly. That is why you will often hear horror stories of how buyers are made to wait for days and even weeks for delivery after sending payment. In some cases, they will simply close the matter by running off with your hard earned money. Selling
Game Items to Us
13. How do I sell my game items to GameVictory? Step 1: Choose your game and fill up our selling form to let us know what items you have for sale. Step 2: Check your contact email soon for our price offer on your items. Step 3: If you agree to our price offer, transfer your items to the in-game account we provide you. Step 4: Once we have received your items, you will swiftly paid within 24 hours with your preferred payment method. 14. How do I transfer my game items to GameVictory after I accept your price offer? We offer the following quick & easy ways for you to transfer your game items to us: MU Online: We will send you the userid & password of our MU Online account and all you have to do is to transfer your items into this account. If you wish, we can also arrange a meeting place & time for you to trade your items directly to us in-game. Kal Online: You can transfer your Geons (Zamogeons) to our in-game character using the message function in the Friend List. Press "F" to bring up the Friend List -> Click on "Send Message/Package" -> Click on "Find Item" to attach the Geons you are selling -> Send the Message to our in-game character. 15. How long do I have to wait for payment from GameVictory? Once your items are received by us, you will be paid within 24 hours. If you choose Paypal as payment method, you will usually receive your money from GameVictory in 1 to 12 hours. If you choose be paid thru Western Union or MoneyGram, we will pay you within 2 to 24 hours depending on the opening hours of our Western Union & MoneyGram agents. We will email you right away once payment has been sent to you so please check your email inbox regularly. 16. GameVictory isn't currently buying any game items for my game or server. What can I do? Please subscribe to our exclusive newsletter so we can let you know right away once we are buying game items for your game & server again. We are always actively buying game items for different games & servers so your turn will come soon. However, if you wish to sell your game items urgently, you can also contact our live support directly and we will try to strike you a deal. Click here to subscribe to GameVictory's free mailing list. Payment
Methods
17. What are the payment methods available to me? To make payment easy and convenient for you, we offer a wide range of payment methods including Paypal, Credit Card, Western Union & MoneyGram. Credit Cards accepted include Visa, MasterCard, Amex & Discover. 18. How do I pay GameVictory by Paypal? If you are buying one item from us, you can simply click on the "Buy Now" button. If you are buying more than one type of item, you can click on the "Add to Cart" button to access our shopping cart. Once you are ready to pay, you can click on "View Cart" to check out and send payment. 19. How do I pay GameVictory by Credit Card? You don't have to register as a Paypal member to pay GameVictory by Credit Card. If you are buying one item from us, you can simply click on the "Buy Now" button. If you are buying more than one type of item, you can click on the "Add to Cart" button to access our shopping cart. Once you are ready to pay, you can click on "View Cart" to check out and send payment. 20. How do I send or receive payment by Western Union? You can use Western Union to send and receive payments worldwide using money orders. You can send payment or receive it with cash or ATM card so you won't need a credit card for this. Step 1: Choose Western Union as payment us and we will send you our Western Union details Step 2: Head over to the Western Union agent nearest to your home and fill up their forms using the details we provide you. Step 3: That's all you need to do to send us payment instantly or to receive money from us on the spot. 21. How do I send or receive payment by MoneyGram? MoneyGram works exactly in the same way as Western Union as payment also involves money orders. You can send payment or receive it with cash or ATM card so you won't need a credit card for this. Step 1: Choose MoneyGram as payment us and we will send you our MoneyGram details Step 2: Head over to the MoneyGram agent nearest to your home and fill up their forms using the details we provide you. Step 3: That's all you need to do to send us payment instantly or to receive money from us on the spot. Contacting Us
22. Why don't I get a reply from live chat or instant messenger although it shows you are online? We are available through Live chat & Instant Messenger for 10 hours daily. However, we always try to stay online for 24 hours to make it easy & convenient for you to leave us messages. If we happen to be afk when you contact us, you can simply leave us a message on live chat or instant messenger. Please include your email address so that we can reply you in case you are offline. You can also choose to directly email us at mail@gamevictory.com 23. I still have questions not answered by this FAQ. Who can I ask? We will be more than glad to help you with any questions that you may have. Simply email us at mail@gamevictory.com or you can chat with us directly using live chat or your instant messenger. Click here for more detail on how you can contact us easily around the clock. Click here to return to the top of this Frequently Asked Questions page. |
 Email: mail@gamevictory.com Instant Messenger  MSN:
mail@gamevictory.com AIM:
mail@gamevictory.com Yahoo: gamevict ICQ:
452977465  Get Instant Answers
to over 20 questions from our helpful Frequently Asked Questions:
- Featured Questions - Buying Game Items from Us - Selling Game Items to Us - Payment Methods - Contacting Us |
     | Home | FAQ | Buy Game Items | Sell Game Items | Join Our Mailing List | Contact Us | Registered Names and Trademarks are the copyright and property of their respective owners. Copyright © 2008 GameVictory.com , All Rights Reserved. |
